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FAQ

Getting Started

Browse restaurants near you, add items to your cart, and check out. You can track your order status in real time from your account.
Tap Sign Up and enter your details, or continue with your phone number/email. You can start ordering as soon as your account is verified.
We support major cards and popular digital payment options. Available methods may vary by location.

About FoodyXpress

FoodyXpress is an online food ordering and catering platform that connects customers with participating restaurants. Customers can discover restaurants, browse menus, order meals or catering packages, schedule orders, and arrange pickup or delivery where available.
FoodyXpress can be used by individuals, companies, office managers, event planners, organizations, schools, community groups, and other customers looking for restaurant meals or catering.
No. Although corporate and office catering is an important part of FoodyXpress, individuals can also use the platform for private parties, family gatherings, celebrations, and other events.
No. Participating restaurants may offer individual meals, group orders, party trays, corporate meals, and larger catering packages.
FoodyXpress is designed to support many types of restaurants, including Korean, Chinese, Japanese, Vietnamese, Thai, Mexican, American, Italian, Mediterranean, Indian, cafés, bakeries, dessert shops, and other cuisines.
Enter your location and ordering information, browse available restaurants, select food, add it to your cart, choose an available pickup or delivery option, and complete checkout.
Account requirements depend on the ordering options available. Creating an account is recommended because it can make managing current, scheduled, and previous orders easier.
Yes. Office lunches and corporate meals are important FoodyXpress use cases.
Yes. You can use participating restaurants for birthdays, family gatherings, celebrations, meetings, and other private events.
Yes. FoodyXpress is designed to help event planners discover restaurants and organize food for different types of events.

Orders & Delivery

Once a restaurant accepts your order, you can track its status and delivery progress from the Orders section of your account.
Contact our support team through the Help section or Contact Us page and we'll help resolve it as quickly as possible.
Orders can typically be cancelled shortly after placing them, before the restaurant begins preparing it. Check your order details for cancellation options.

For Restaurants

Use the Partner With Us page to submit your restaurant details, and our team will guide you through onboarding.
Once approved, you'll get access to a restaurant dashboard where you can manage your menu, availability, and incoming orders.

Customer Accounts

Select Sign In and enter the email address and password associated with your FoodyXpress account.
Use the password recovery option on the sign-in page and follow the instructions sent to your registered email address.
Yes. Sign in and use the available account or security settings to change your password.
Where supported, you can update your email address through account settings. Additional verification may be required.
Yes. Update your telephone number in your account profile where that option is available.
Where supported, you can save addresses for your office, home, event venue, or other frequently used locations.
You can use different delivery addresses for different orders and save multiple locations where the account functionality permits.
Use a strong, unique password and do not share your login information. Sign out when using a shared or public computer.
You should never send your password to restaurant staff or customer-support personnel.

Finding Restaurants

Enter the applicable location and requested ordering information, then browse participating restaurants available for that area and time.
Yes, where cuisine filters are available. You may be able to browse restaurants by categories such as Korean, Chinese, Japanese, Vietnamese, Thai, Mexican, and others.
Where available, use the catering category or filter to identify restaurants offering catering menus, party trays, or group packages.
The restaurant may not participate in FoodyXpress, may not serve your location, may be closed, or may be unavailable for the requested date and time.
Availability can depend on business hours, delivery area, kitchen capacity, lead time, selected fulfillment time, or temporary restaurant availability.
Yes. Participating restaurant pages should display applicable operating information.
Restaurants may provide food, restaurant, and catering photographs on their FoodyXpress profiles.
Available menu information can be viewed from the restaurant's FoodyXpress page.
Yes. Restaurants may provide catering-specific menus in addition to their regular menus.
If favorite or saved-restaurant functionality is enabled, you can use it to make frequently ordered restaurants easier to find.

Menus and Food

Select a restaurant, choose a menu item, complete any required options, select the quantity, and add it to your cart.
Restaurants may offer modifiers such as protein choices, sides, sauces, toppings, spice levels, or other selections.
Some options are included in the base price, while others may have an additional charge. Review the displayed price before adding the item to your cart.
Where special instructions are available, you can enter a request. Restaurants may not be able to accommodate every special request.
Participating restaurants may offer vegetarian items. Review menu descriptions and available dietary information.
Some restaurants may identify vegan items where applicable. Review restaurant-provided ingredient and dietary information carefully.
Review all restaurant-provided ingredient and allergen information carefully. Restaurant kitchens may handle multiple ingredients, so cross-contact may occur. For medically important restrictions, do not rely solely on general menu labels.
The restaurant may have temporarily run out of the item or its ingredients. Select another available item or check again later.
It is an approximate serving estimate provided to help you determine how much food to order. Actual consumption varies by guests and event.
Yes, when participating restaurants offer party trays, platters, or other large-format catering items.

Catering

Select your location, date, and time, find a participating restaurant, choose catering items or packages, review quantities and serving estimates, and complete checkout.
Lead times vary by restaurant, menu item, and order size. Large or customized orders generally require more advance planning.
Some restaurants may offer same-day catering, while others require advance notice. Available ordering times should be shown during the ordering process.
Future ordering may be available within the scheduling range supported by FoodyXpress and the restaurant.
Some restaurants may require a minimum dollar amount or minimum quantity for catering orders.
Yes, if a participating restaurant offers suitable packages or quantities.
Some restaurants may be capable of fulfilling very large orders. Availability depends on the restaurant, menu, required lead time, and event details.
Use restaurant-provided serving estimates and consider the number of guests, meal type, event length, number of dishes, and expected appetite.
Yes, subject to restaurant availability and ordering requirements.
Where the restaurant offers both types of products and permits them in the same order, you may be able to combine them.

Corporate and Office Orders

Yes. FoodyXpress is designed to support corporate and business food ordering.
Yes. You can use participating restaurants for meetings, training sessions, presentations, conferences, and other business functions.
Yes, subject to restaurant scheduling and availability.
Restaurants may offer boxed or individually packaged meals. Check their menu for available options.
Yes. You can select multiple menu items or packages where available to provide different choices.
Where reorder functionality is available, previous orders can be used as a starting point. Always review current prices, menu availability, date, time, and quantities before submitting the new order.
Yes. Create separate orders using the appropriate delivery address for each location.
Yes. Including the company name can make business deliveries easier to identify.
Yes. Accurate floor, suite, building, and reception information is strongly recommended.
FoodyXpress can be used repeatedly for office meals. Specific recurring-order functionality depends on the features available on your account.

Event Ordering

Examples include corporate meetings, conferences, training sessions, birthdays, family gatherings, celebrations, organization events, and community functions.
Yes. Event planners can use FoodyXpress to find participating restaurants and coordinate food orders.
Yes. Select an appropriate restaurant and order individual items, party trays, or catering packages.
Yes. Consider guest count, meal schedule, dietary needs, venue access, and required delivery time.
Yes, subject to participating restaurant availability and order requirements.
Where delivery is available, use the event venue as the delivery address and provide clear access instructions.
Include the venue name, address, room or hall, floor, entrance information, on-site contact, and other useful delivery instructions.
Usually it is helpful to allow enough time for receiving, checking, and arranging the food before it is served.
You may place separate orders from different participating restaurants. Each order may have its own minimums, fees, preparation requirements, and fulfillment schedule.
Restaurants may accommodate certain special requests, but availability depends on the restaurant and the nature of the request.

Pickup and Delivery

Yes, when the restaurant offers pickup through FoodyXpress.
Yes, when delivery is available for the restaurant, address, date, and order.
Your location may be outside the restaurant's delivery area or unavailable for the selected order or time.
A delivery charge may apply depending on the restaurant and fulfillment arrangement. Review the applicable charges during checkout.
Some restaurants may establish a minimum purchase requirement for delivery.
Available fulfillment times can be selected during checkout, subject to restaurant and delivery availability.
For offices and venues, include relevant building, floor, suite, reception, parking, entrance, and contact information.
Sign in and open your current order to review available status information.
Check the order status and notifications first. If you still need assistance, use the available order-support options.
Keep your contact information current and respond promptly to calls or messages related to the active order. Clear delivery instructions can help prevent this problem.

Payments and Charges

Use one of the payment methods supported by FoodyXpress during checkout.
Review your complete order total before submitting the order.
Depending on the transaction, the total may include food, modifiers, applicable taxes, delivery charges, service or other disclosed charges, discounts, and tips where applicable.
Applicable taxes are calculated according to the transaction and relevant tax requirements and are displayed during checkout when applicable.
Applicable service or platform charges, if any, should be disclosed during checkout.
Tipping may be available depending on the restaurant and fulfillment arrangement.
Possible reasons include incorrect payment information, billing information problems, insufficient available funds, or a payment-provider security decision. Review the information and contact your payment provider if necessary.
First check your FoodyXpress Order History to determine whether more than one order was created. Contact support if you believe duplicate completed charges occurred.
Available order and payment information can generally be accessed through your account or order confirmation.
Order History can help authorized business users review previous FoodyXpress orders and available transaction information.

Changes, Cancellations, Refunds, and Support

Changes may be possible depending on the order status and whether the restaurant has started preparation. Request changes as soon as possible.
Cancellation availability depends on the order status and applicable cancellation terms. Large catering orders may have different requirements because restaurants often prepare ingredients in advance.
Refund eligibility depends on the timing, order status, and applicable cancellation policy. Review the terms associated with the order.
Open the affected order and use the available support process to identify the missing item and request assistance.
Report the incorrect item through the applicable order-support process as soon as practical.
Report the problem promptly and provide the order number, affected item, and relevant details. For urgent health concerns, seek appropriate medical assistance.
Review the cancellation notification and any payment or refund information provided. You can then search for another participating restaurant if necessary.
Use the customer-support options provided on FoodyXpress. When contacting support about an order, have your order number, restaurant name, date, and description of the issue ready.
Provide your order number, restaurant, date and time, affected items, and a clear description of what happened. Add supporting information when appropriate.
Before submitting an important order, verify: Restaurant Event date Delivery or pickup time Delivery address Guest count Food quantities Serving estimates Menu selections Dietary considerations Catering lead time Special instructions Pickup or delivery method Contact information Applicable charges Final order total For a large corporate or event order, review everything one final time before selecting Place Order.